Privacy Policy

This Privacy Policy describes how Shark Cleaning Services LLC ("SCS," "we," "us," or "our") collects, uses, and protects information when you visit sharkcleanings.com or contact us about our services.

We've tried to write this in plain English. If anything is unclear, email us at admin@sharkcleanings.com.

1. Information we collect

Information you give us directly

When you fill out our quote request form, request our Yacht Care Program, or otherwise contact us, you provide information such as:

• Name
• Phone number
• Email address
• Vessel details (length, make/model, marina or slip location)
• Service preferences and any message or special requests you include

Information collected automatically

When you visit our site, our hosting provider and analytics tools automatically collect certain technical information, including:

• Your IP address and approximate geographic location
• Device type, browser type, and operating system
• Pages you visit, links you click, and how long you spend on each page
• The website or ad you arrived from (referrer)

2. How we use your information

We use the information you provide to:

• Reply to your quote requests and schedule services for your vessel
• Communicate with you about appointments, scheduling changes, and follow-up service
• Send you a quote, propose service dates, and confirm bookings
• Respond to questions you ask by phone, text, email, or web form
• Process payment for services you book
• Improve our website, our services, and our marketing
• Comply with legal obligations and protect our rights

We do not sell your personal information to third parties. We do not use your information for unrelated marketing without your consent.

3. When we share information with others

We share limited information with trusted third-party service providers who help us operate our business. These include:

• Formspree — processes our website's contact and quote forms. Form submissions pass through Formspree before reaching our inbox. See Formspree's Privacy Policy.
• Google (Google Ads, Google Analytics, Google Tag Manager) — helps us measure how our advertising performs and understand how visitors use our site. See Google's Privacy Policy.
• Our web hosting provider — hosts the sharkcleanings.com website and supporting infrastructure.
• Email and scheduling tools — used to communicate with you and manage appointments.

We may also share information when required by law, in response to a valid legal request, or to protect the safety, rights, or property of our customers, our team, or the public.

4. Cookies and tracking technologies

Like most websites, sharkcleanings.com uses cookies and similar technologies to help the site function and to understand how it's used. Cookies are small files placed on your device by your browser.

We use cookies to:

• Remember your preferences during a visit
• Measure site traffic and engagement (anonymized analytics)
• Track the effectiveness of our advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work, but you can still browse and submit forms.

5. Advertising and analytics

We advertise on Google (Search ads, display ads, and similar). To measure the performance of those ads — for example, to know whether someone who clicked an ad later requested a quote — Google places a small tracking pixel (the "Google tag") on our pages. This pixel reports anonymized conversion data back to Google so we can improve our ad targeting and budget allocation.

You can opt out of personalized Google advertising at adssettings.google.com, or opt out of third-party advertising more broadly through the Digital Advertising Alliance.

6. How long we keep your information

We keep the information you provide for as long as it's needed to deliver our services and to maintain reasonable business records — typically the duration of our relationship with you, plus any period required for tax, legal, or warranty purposes.

You can request that we delete your information at any time by emailing admin@sharkcleanings.com. We will honor reasonable deletion requests except where retention is required by law or necessary to resolve a dispute.

7. Your rights and choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the information we have about you
• Correct information that's inaccurate
• Request that we delete your information
• Opt out of marketing emails (every marketing email we send includes an unsubscribe link)
• Request that we not sell or share your information (we don't sell it in any case)

To exercise any of these rights, contact us at admin@sharkcleanings.com. We may need to verify your identity before responding.

8. How we protect your information

We use reasonable technical and organizational safeguards to protect the information you provide. Our website is served over HTTPS, our form provider transmits submissions over encrypted connections, and access to your information within our team is limited to people who need it to deliver our services.

No method of transmission over the internet or storage is 100% secure, and we can't guarantee absolute security. If you have reason to believe your information is no longer secure, please contact us immediately.

9. Children's privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Material changes will be communicated more prominently — for example, via a banner on our site or an email if we have your address on file.

11. Contact us

If you have any questions about this Privacy Policy, want to exercise your rights, or want to know more about how your information is handled, please contact us:

Shark Cleaning Services LLC
Email: admin@sharkcleanings.com
Phone: (954) 224-8626
Hours: Monday – Saturday, 7 a.m. – 7 p.m. ET